Landmark Creations makes every effort to please you with every order. But, if an item does not make you smile, we will happily accept its return for a refund, excluding shipping charges, for up to 15 days from the date of purchase. Returned items must be unused and returned to us in their original packaging. Please ensure that any return is packaged safely. If an ornament is returned to us and it is broken or missing any parts, we will not be able to issue a refund. Refunds are processed promptly. To initiate a return, please email us at CustomerService@Landmark-Creations.com.
If you receive a damaged item, please contact us within 15 days of receiving your order at CustomerService@Landmark-Creations.com with your name, order number and a photo of the damage and we will straighten this out right away!
Shipping on all orders with a pre-tax value of $100 USD or greater is free within the Continental United States. Orders usually ship within 24 hours during the business week. At "check out" you will see a shipping icon with "Shipping Options & Delivery Estimate" which will allow you to choose your shipping options. You will receive an email with tracking information within an hour of shipment.
At this juncture, we do not ship Internationally, although we hope to the near future! For International Shipping Rates and Orders, please kindly give us a call at #800.588.3844 or email us at CustomerService@Landmark-Creations.com.